**Sean McAninth**
Phone: [Your Phone]
Email: [Your Email]

### **PROFESSIONAL SUMMARY**
- 4+ years of customer service experience in fast-paced, deadline-driven environments
- 3+ years of technical analysis in detail-oriented settings
- Associate's Degree in Computer Science (Pennsylvania Institute of Technology)
- Proficient in Microsoft Office, Java, CompTIA, IT Support, Networking, and Security
- Advanced knowledge of VoIP, Microsoft 365, DaaS, VPN, and Broadsoft
- Skilled in troubleshooting, database navigation, and call center operations

### **PROFESSIONAL EXPERIENCE**

**EvolveIP** – *Technical Analyst* (Aug 2021 – May 2024)
- Managed network devices (Edgemarc 2900e, Cisco switches)
- Provisioned VoIP systems, call centers, and Teams/Webex integrations
- Resolved technical issues with accuracy and professionalism
- Maintained Broadsoft platform and endpoint systems

**Amplity Call Center** – *Pharmaceutical Phone Rep* (Apr 2021 – Aug 2021)
- Verified healthcare provider data and scheduled sales meetings
- Managed database systems and adhered to strict timelines

**Optum Call Center** – *AARP Member Services Agent* (Aug 2020 – Jan 2021)
- Assisted Medicare members with billing, ID cards, and plan options
- Processed payments and handled high call volumes

**Heffler Claims Group** – *Call Center Admin* (Jan 2020 – Feb 2020)
- Communicated case updates and processed compensation claims
- Researched documents via Lexus Nexus

**Axion Healthcare Resources** – *Customer Service Rep* (Dec 2019)
- Resolved patient/medical provider inquiries on coverage and orders

**Burlington Stores** – *Loss Prevention Specialist* (Mar 2019 – Aug 2019)
- Conducted audits, inventory checks, and safety compliance

**ShopRite Collins Family Market** – *Customer Service Associate* (Sep 2014 – Jul 2018)
- Handled returns, inventory, and payment processing

### **EDUCATION**
**Pennsylvania Institute of Technology**
- Associate's Degree in Computer Science

**Franklin Apprenticeship**
- Network Security & Microsoft Fundamentals Certification

### **REFERENCES**
**Ryan Disch** – *Director of Enterprise Support*
- Email: Rdisch@evolveip.net
- Phone: 610-301-3425

**Ben Silver** – *Director of Support*
- Email: Bsilver@evolveip.net
- Phone: 952-452-1561

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