**Divyam Saraf**
+1 (747) 922-8211
divyam.saraf@csuf.fullerton.edu
https://www.linkedin.com/in/divyam-saraf
Fullerton, CA 92831, USA

### PROFESSIONAL EXPERIENCE

**California State University - Fullerton**
Fullerton, CA, USA
*IT Student Assistant* | August 2022 - December 2023
- Enhanced functionality, mitigating human errors by 50% and increasing efficiency by 25% through SOP digitization
- Provided technical support, decreasing resolution time by 30% and creating user-friendly manuals
- Collaborated with IT head to align technology initiatives, achieving 20% departmental efficiency improvement

**Digital Dreams Technology**
Indore, India
*Software Developer (RetailOps Pro)* | August 2020 – April 2022
- Integrated inventory, invoicing, billing, delivery scheduling, and replenishment modules
- Reduced bug reports by 20% through Python-based API integration & resolution
- Increased operational efficiency by 15% with new features, improving user satisfaction
- Collaborated with QA to implement robust testing, reducing post-release issues by 25%

*Summer Intern (eCommerce Platform)* | June 2019 – August 2019
- Optimized order processing, cutting fulfillment time by 20% and boosting customer satisfaction
- Improved catalog management, reducing bounce rates by 20% and extending session durations by 15%
- Redesigned returns process, decreasing processing times by 25% and improving customer trust

### EDUCATION

**California State University, Fullerton**
*Master of Science – Software Engineering* | December 2023
GPA: 3.81/4.0
Courses: Advanced Software Process, Systems & Software Standards, Software Design & Architecture

**Acropolis Institute of Technology and Research**
*Bachelor of Engineering – Computer Science* | June 2020
Courses: Data Structures, Database Management Systems, Algorithm Analysis & Design

### RECENT PROJECTS

**SocialUp: Meetup Clone** (React.js, Node.js, Express, MongoDB, Google OAuth)
- Developed a Meetup-inspired web app for group/event creation and discovery
- Implemented secure authentication and real-time chat via WebSocket

**Music Recognition App** (Python, Electron.js, Java, Firebase)
- Led team of 3 to build desktop/Android app with 95% song identification accuracy in 2-7 seconds

**EduMaterials: Study Resources Website** (HTML5, CSS, JavaScript)
- Platform consolidating educational resources with real-time notifications, boosting engagement by 40%

### TECHNICAL SKILLS
**Languages:** Python, SQL, Bash, C++, C#
**Tools:** Git, GitHub, VS Code, Jira, Postman
**Methodologies:** Agile, TDD, CI/CD
**Databases:** MySQL, MongoDB, PostgreSQL
**Web:** HTML/CSS, JavaScript, React, Django

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