**HUNG P H AM**
Senior Software Engineer
robpham18@gmail.com
(XXX) XXX-XXXX
Miami, FL

**SUMMARY**
Dedicated software engineer with 10+ years of experience specializing in web/mobile development, AI-driven solutions, and startup consulting. Strong background in Computer Science and Cybersecurity, committed to building ethical software. Passionate musician and lifelong learner.

**EXPERIENCE**

**Senior Software Engineer**
*Mercury Development | Jan 2020 – Present*
- Led multinational teams, improving communication through daily stand-ups
- Developed frontend components and APIs, enhancing solution innovation
- Built AI-powered educational chatbots for personalized student support
- Conducted rigorous code reviews, significantly improving code quality
- Mentored team members, increasing performance and proficiency

**Senior Software Engineer**
*Cisco | Jan 2016 – Dec 2019*
- Developed CMX Location Accuracy Tool 2.0 for analyzing location data
- Created login/registration system to segregate customer data
- Integrated USERNAP to improve bug reporting experience
- Automated key feature verification through advanced testing
- Maintained software versions and resolved critical customer issues

**Software Engineer**
*Cisco | Apr 2015 – Dec 2015*
- Enhanced SP Management API features and fixed bugs
- Built major components of User Activation Portal using Angular
- Developed backend with Node.js, Express.js, and node-jose
- Implemented Amplitude Dashboard for behavioral metrics tracking
- Improved UX through enhanced debuggability and workflow optimization

**Software Engineer**
*Twitter | Jan 2013 – Mar 2015*
- Maintained cluster manager spanning 20k+ hosts across multiple data centers
- Designed internal frontend displaying video performance metrics for Sales
- Built backend server to host aggregated metrics
- Developed new features for Twitter's web video player

**Software Engineer Intern**
*Twitter | Aug 2012 – Dec 2012*
- Implemented experimental web features using HTML/CSS/JavaScript
- Displayed incident metrics filtered by type and responsible team
- Wrote unit/integration tests and created component metrics

**SKILLS**
*Programming:* JavaScript, TypeScript, Python, Java
*Frontend:* React, Angular, Redux, RxJS, React Native
*Backend:* Node.js, Express.js, Nest.js, Django, REST, GraphQL
*Databases:* MySQL, PostgreSQL, Oracle, MongoDB, Redis, Cassandra
*Cloud:* AWS, GCP
*Practices:* Unit/Integration Testing, CI/CD, Scrum, Code Review

**EDUCATION**
Bachelor of Science in Computer Science
*Florida Institute of Technology | 2010*

**CERTIFICATIONS**
- Cisco Certified (2017)
- W3C Certified (2018)

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