**Monique Stevens**
Baton Rouge, LA
moniquestevens65_i9y@indeedemail.com
+1 (225) 397-6693

**Software Engineer** with 6+ years of experience in full-stack development, database management, and Agile methodologies.

### **Work Experience**
**Software Engineer** | Fiserv (Remote) | *May 2023 – Present*
- Implemented Agile methodologies, improving team efficiency by 25%.
- Reduced post-release bugs by 15% through comprehensive testing suites.
- Managed Oracle ERP integration for business finance tools.
- Optimized and secured databases across 1M+ servers (SQL/NoSQL).

**Software Developer** | Concentrix (Remote) | *March 2019 – May 2023*
- Resolved customer issues within 24 hours, boosting retention by 20%.
- Developed data visualizations using Power BI and Cognos.
- Worked with MySQL, PostgreSQL, Hadoop, and Oracle databases.
- Deployed projects via Azure DevOps and Databricks.

**Software Support Specialist** | H&R Block (Baton Rouge, LA) | *March 2018 – May 2023*
- Optimized JavaScript/CSS webpage performance by 60%.
- Streamlined customer resource allocation for faster resolution.

**Internships**
- **SoftwareONE/CompuCom** (*Feb 2019 – Oct 2021*): Azure, Zendesk troubleshooting.
- **Computershare** (*Jul 2018 – Dec 2018*): Linux, VPN, and Remedy systems.

### **Education**
- Bachelor’s in Computer Science
- High School Diploma

### **Skills**
**Languages:** Python, SQL, JavaScript, Java, C/C++, C#, HTML5, CSS
**Databases:** MySQL, PostgreSQL, NoSQL, Oracle, Hadoop
**Cloud/DevOps:** Azure, AWS, Docker, CI/CD, Git, GitHub
**Frameworks/Tools:** Node.js, ASP.NET, REST APIs, Bootstrap, Jira
**Other:** Agile, Power BI, Cognos, Unit Testing, Full-Stack Development

### **Certifications**
- CompTIA Security+
- MCSA

### **Assessments (Indeed Proficient Ratings)**
- Work Motivation, Reliability, Technical Support
- Software Developer Fit, Conscientiousness
- Written Communication, Data Entry (Attention to Detail)

*Indeed Assessments are skill evaluations, not formal certifications.*

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