**Joseph Martin**
Carmichael, CA 95608
josephmartin2429_qb2@indeedemail.com
+1 (916) 420-7314

### **Professional Summary**
Well-organized, knowledgeable IT professional with hands-on experience providing high-level technical support to small- and medium-sized businesses. Skilled in hardware/software installation, cloud deployment, troubleshooting, and network administration. Strong background in IT solutions, project management, and customer service.

### **Work Experience**

**Systems Engineer II**
*Health Net, Inc. / Centene – Sacramento, CA*
*February 2023 – Present*
- Provide IT, electrical, and mechanical equipment support, ensuring operational efficiency.
- Perform preventive maintenance, monitor systems, and adjust configurations as needed.
- Install and repair IT infrastructure, including cabling, cabinets, and customer equipment.
- Manage work orders, ticketing systems, and emergency response protocols.
- Utilize Change Management Process for maintenance approvals and documentation.

**Data Center Technician I**
*Microsoft – Santa Clara, CA*
*April 2022 – November 2022*
- Troubleshot servers and cable connections, ensuring uptime and security.
- Installed, labeled, and organized cables per Microsoft/client standards.
- Performed hardware break/fix (DIMMs, HDDs, power supplies, etc.).
- Diagnosed and resolved enterprise-level hardware issues.

**Microsoft Support Engineer Level II**
*Tek Experts – Sacramento, CA*
*November 2021 – April 2022*
- Provided escalated technical support via email, phone, and chat.
- Achieved 88% first-contact resolution and 98% customer satisfaction.
- Assisted Level I/II Network Administrators with complex issues.

**Logistics Section Supervisor**
*U.S. Army – Anchorage, AK*
*November 2003 – May 2013*

### **Education**
**Bachelor of Science in Information Technology**
*Western Governors University – Salt Lake City, UT*
*January 2021 – April 2022*

**Associate of Arts in Information Technology**
*University of Phoenix – Phoenix, AZ*
*2019*

### **Skills**
- **Networking:** LAN/WAN/VPN, TCP/IP, DHCP, DNS, BGP, OSPF
- **Cloud & Virtualization:** Azure, AWS, VMware, IaaS
- **Operating Systems:** Windows Server, Linux, Active Directory
- **Tools:** PowerShell, SQL, Python, Cisco ISE, Power BI
- **Security:** Firewalls, Identity & Access Management, CompTIA Security+

### **Certifications**
- CompTIA A+, Network+, Security+, Linux+
- CCNA, CCNP, CCIE, MCSE, MCSA
- ITIL, AWS, Microsoft Azure Fundamentals

### **Links**
LinkedIn: [linkedin.com/in/josephmartin1649](http://www.linkedin.com/in/josephmartin1649)

### **Assessments**
- **Customer Focus & Orientation** – Proficient (Feb 2024)
- **Technical Support** – Proficient (Feb 2022)
- **Network Operations** – Proficient (Mar 2024)

*Indeed Assessments are skills tests and not formal certifications.*

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