**Poul Zheng**
Baltimore, MD 21202
powerzheng212059_giu@indeedemail.com
+1 (443) 253-9358

### Summary
Seeking leadership roles to manage teams while continuing to learn from all organizational levels. Over 10 years of work experience in small restaurant operations. Currently pursuing a **B.Sc. in Information Technology** (Minor: Marketing) at Towson University (CGPA: 2.86, Major CGPA: 3.17). Skilled in **C++, Java, Python, HTML/CSS/JS**, and expanding technical expertise.

**Preferred Roles:** Team Lead, Administrative Assistant, Assistant/General Manager, Software/Web Developer, Project Manager, Analyst.
**Work Authorization:** Authorized to work in the U.S. for any employer.

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### Work Experience

**CIS Department Assistant**
*Towson University | Towson, MD | Jan 2023 – Present*
- Handle communications with students, faculty, and visitors.
- Manage phone inquiries and message delivery.
- Provide general assistance and support.

**Team Lead**
*iFusion Express | Baltimore, MD | Jul 2018 – Present*
- Oversee order accuracy, cash handling, and customer service.
- Maintain station cleanliness and inventory (bubble tea ingredients, supplies).
- Assist hibachi chef, prepare drinks, and manage opening/closing duties.

**Data Labeler**
*Quadrant Resource | Remote | May 2021 – Jan 2023*
- Labeled and summarized audio call data with high accuracy.
- Marked specific phrases using audio-processing software.

**Line Cook**
*Bunzzz Sports Bar & Grill | Baltimore, MD | Jun–Jul 2019*
- Prepared food via grilling, frying, and sautéing.
- Ensured kitchen sanitation and assisted chefs.

**Dishwasher**
*Kelsey’s Restaurant | Ellicott City, MD | May 2018*
- Sanitized dishes, organized storage, and maintained clean workspaces.

**Crew Member**
*Chipotle Mexican Grill | Ellicott City, MD | Feb–Jun 2017*
- Fulfilled online orders, grilled meats/vegetables, and upheld kitchen hygiene.

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### Education
**Bachelor of Science in Information Technology**
*Towson University | Towson, MD | Aug 2021 – Present*

**High School Diploma**
*Centennial High School | Ellicott City, MD | Aug 2014 – May 2018*

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### Skills
**Technical:** C++, Java, Python, HTML/CSS/JS, Angular, React, Bootstrap, MongoDB, APIs, GitHub
**Management:** Leadership, Project Management, Inventory, Customer Service
**Other:** Microsoft Office, Data Entry, LAN, Social Media Marketing

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### Languages
- English (Fluent)
- Mandarin (Intermediate)
- Japanese (Beginner)

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### Certifications
- **Front-End Engineer** (Codecademy, 2024)
- **Responsive Web Design** (freeCodeCamp, 2024)
- **Certified Python/CSS/HTML Developer** (W3Schools, 2023)
- **Social Media Marketing** (HubSpot, 2023)
- **Pre-Commis Chef** (Worldchefs Academy, 2019)
- **Mini-MBA** (IBM Institute, 2020)

**Portfolio:** [pzheng.dev](http://pzheng.dev)

*Awarded Time Magazine’s "Person of the Year" (2006)*

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