**Zeeshan Riaz**
0321-0333787 | Lahore
thezeeshanriaz@gmail.com
www.linkedin.com/in/thezeeshanriaz

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### **Core Competencies**
- Product Ownership | Agile Management
- Requirement Analysis | Client Communication
- Technical Documentation | Mobile App Oversight
- SaaS Platforms | CRM Development
- UAT Execution | Sprint Planning
- Workflow Automation | Cross-Functional Leadership
- EdTech Expertise | Task Board Management

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### **Hands-On Experience with Key Tools**
- **Click-Up**: Agile boards, sprint planning, workflow automation, reporting
- **Jira**: Sprint boards, backlog grooming, issue tracking, velocity monitoring
- **Trello**: Task automation, checklist tracking, collaborative planning
- **Looker Studio**: Visual dashboards for KPIs and project health
- **Google Sheets + App Script**: Automated workflows, data validation, reporting

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### **Professional Summary**
Dynamic Product & Project Manager with 8+ years in EdTech and education sectors. Expertise in SaaS product ownership, Agile methodologies, and cross-functional leadership. Skilled in CRM development, sales operations, and AI-driven innovation.

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### **Experience Overview**

**Director of Product & Operations**
*Edubase Cloud | Lahore (Hybrid) | 2021–Present*
- Led end-to-end development of SaaS-based Education Management System and Sales Navigator CRM.
- Managed Agile ceremonies, sprint planning, and UAT for seamless product delivery.
- Bridged client-developer communication, ensuring alignment of business and technical requirements.
- Oversaw sales, recovery, finance, and marketing operations with data-driven strategies.

**Branch Head**
*Mazen Schools (Turkish Project) | Lahore | 2020–2021*
- Boosted enrollment via strategic marketing and operational efficiency.

**Team Lead Academics**
*PNY Trainings | Lahore | 2019–2020*
- Enhanced student performance through curriculum optimization and instructor leadership.

**Certified Cisco Academy Instructor (CCAI)**
*KIPS Education System | Lahore | 2018–2019*
- Delivered Cisco-certified courses with high student success rates.

**Computer Instructor**
*The Educators / KIPS | Lahore | 2014–2018*
- Taught computer science with interactive, student-centered approaches.

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### **Education**
- **Master’s in School Management**
*University of Management and Technology (UMT) | 2017–2019*
- **BS Computer Science**
*Virtual University of Pakistan | 2012–2016*
- **BA**
*University of the Punjab | 2013–2015*

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### **Core Skills**
- Agile Project Management | Sales & Business Development
- Strategic Planning | SaaS & EdTech Platforms
- Data-Driven Decision Making | Training & Development
- Client Relationship Management | Educational Leadership

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### **Certifications & Training**
**Generative AI Ecosystem (In Progress)**
- Langchain Framework & Hugging Face Models
- Designing RAG pipelines and scalable AI architectures
- Fine-tuning NLP models for real-world applications

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